Lodge a claim
CLAIMS PROCEDURES
The Acurancy team are here to support you during the claims process. We will work closely with you to minimise any disruption to you or your business and get the fastest possible turnaround on your claim with your insurer.
As soon as an event that causes loss, damage or liability occurs, please take the following steps immediately:
Under all circumstances, DO NOT ADMIT LIABILITY EVEN IF YOU THINK YOU ARE AT FAULT.
Regardless of whether the claim has been reported yet, take all reasonable steps to prevent any further loss, damage or injury from occurring.
Call the appropriate emergency service department i.e. ambulance, police, fire brigade or SES. The insurer may ask for a police report of the incident if property has been stolen, lost, vadalised or maliciously damaged.
Take photos and preserve evidence where possible, of the damage or loss.
If a third party is involved, take down their contact details.
Report the incident to Acurancy by telephone, email or by filling in the form below, wherever practicable, within 24 hours of the incident. Details you will need in order to lodge a claim are: the third party’s name, date and time of loss, a full description of the loss, and any relevant photographs or supporting documentation detailing the loss.
Other important information:
For all motor vehicle claims, do not admit liability. If possible and safe to do so, do not move your vehicle(s) from the original incident location. Take photos from various angles of the damage sustained by all parties, and the positioning of the vehicles. Record the name, address, phone number, email address, licence number and insurer of the other drivers involved, and the registration numbers of their vehicles. Try to get witnesses and take down their names, addresses, phone numbers and email addresses. If your vehicle is not driveable and you have comprehensive cover, arrange for it to be towed somewhere safe. Make sure you have the address details so that you can let us know where your vehicle is located.
For critical machinery failures, immediately look for replacement plant or services to minimise disruptions to your business operations.
For broken windows and doors, immediately organise for temporary boarding to be installed, and if appropriate, employ a security company to monitor the premises overnight.
Where water damage is involved, identify the source of water and stop the leak as soon as possible to prevent further damage. If appropriate, arrange for a plumber or roofing company to attend for emergency repairs/make safe, and retain the invoice for lodgement to your insurer.
Remove property that is exposed to a more secure place if possible, to prevent further loss or damage.
Where theft or loss of property occurs, please report the incident to your local police station and retain the police incident report. Proof of ownership must also be provided, noting that the stolen/lost items were owned, or responsible for, by the named insured.
For glass breakage or windscreen damage, the preferred glazier of most insurers is O’Brien Glass. In most instances, O’Brien Glass can carry out the glass replacement and bill the insurer for the cost, less any applicable policy excess.
Do not give any interviews, make any statements or enter into correspondence with a third party, unless such party is acting on behalf of you or your insurer. If you receive a formal demand or legal documents such as a statement of claim, please advise Acurancy immediately.